Refund Policy
We want you to be confident in your purchase. This policy explains exactly when and how you can request a refund for a course purchased on Vidyana.
1. Refund eligibility window
Refund eligibility depends on the type of course and how much content you have accessed:
| Course type | Eligibility window | Refund amount |
|---|---|---|
| Live + Recorded courses | Within 7 days of purchase, before attending 2 or more live classes | Full refund |
| Live + Recorded courses | Within 7 days, after attending 2+ live classes | 50% refund |
| Recorded-only courses | Within 3 days of purchase, if less than 20% of content viewed | Full refund |
| Recorded-only courses | After 3 days or 20%+ content viewed | Not eligible |
| Demo class booking | No payment required — not applicable | — |
The eligibility window starts from the date of successful payment, not from the batch start date.
2. Non-refundable situations
- Requests made after the eligibility window has passed
- Courses where a certificate has already been issued
- Promotional or discounted course bundles, unless stated otherwise at the time of purchase
- Cases of account suspension due to violation of our Terms of Use
- Change of mind after substantial course content (20%+) has been accessed
3. How to request a refund
To request a refund:
- Email support@vidyana.org with your registered email address, the course name and the reason for your request, or
- Use our contact form and select "Refund or payment" as the topic, or
- Message us on WhatsApp for the fastest response
Please include your order ID or transaction reference, which you can find in your enrollment confirmation email.
4. Refund timeline
Once a refund request is approved:
- We process the refund within 5–7 business days from our end.
- The amount is credited back to your original payment method (UPI, card or netbanking) via Razorpay.
- Depending on your bank, it may take an additional 3–10 business days for the amount to reflect in your account.
5. Subscription cancellations
For courses with recurring (subscription) billing, you can cancel auto-renewal at any time from your dashboard or by contacting support. Cancelling stops future charges but does not automatically refund the current billing period unless it falls within the eligibility window described above.
6. Payment disputes
If you notice an unauthorised or duplicate charge, contact us immediately at support@vidyana.org. We investigate all payment disputes within 5 business days and issue refunds for confirmed duplicate or erroneous charges regardless of the standard eligibility window.
7. Contact us
For any refund-related questions, reach out via our contact page, email support@vidyana.org, or chat with us on WhatsApp for the fastest response.